FREE PDF ITIL - ITIL-FOUNDATION - USEFUL FREE ITIL FOUNDATION CERTIFICATION - IT SERVICE MANAGEMENT PDF GUIDE

Free PDF ITIL - ITIL-Foundation - Useful Free ITIL Foundation Certification - IT Service Management Pdf Guide

Free PDF ITIL - ITIL-Foundation - Useful Free ITIL Foundation Certification - IT Service Management Pdf Guide

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Tags: Free ITIL-Foundation Pdf Guide, Latest Real ITIL-Foundation Exam, ITIL-Foundation Relevant Exam Dumps, ITIL-Foundation Latest Dumps, ITIL-Foundation Practice Guide

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ITIL Foundation Certification is an essential certification for IT professionals who want to enhance their knowledge and skills in IT Service Management. ITIL Foundation Certification - IT Service Management certification provides a globally recognized standard for IT Service Management and enhances the career prospects of individuals. ITIL Foundation Certification - IT Service Management certification also demonstrates the commitment of individuals to excellence in IT Service Management and their dedication to improving IT service delivery.

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ITIL ITIL-Foundation Exam Questions - Easily Pass Your Exam

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ITIL Foundation Certification - IT Service Management Sample Questions (Q169-Q174):

NEW QUESTION # 169
In which of the following should details of a workaround be documented?

  • A. The IT service continuity plan
  • B. The problem record
  • C. The availability management information system
  • D. The service level agreement (SLA)

Answer: B


NEW QUESTION # 170
What BEST defines serviceability?

  • A. The ability of a third-party supplier to meet the terms of its contract
  • B. The part of the business process that is critical to providing the service
  • C. How quickly a service or component can be restored to normal working order
  • D. How long a service or component can perform its agreed function without failure

Answer: A


NEW QUESTION # 171
Which process is responsible for managing all service requests from users?

  • A. Incident management
  • B. Event management
  • C. Request fulfilment
  • D. Change fulfilment

Answer: C


NEW QUESTION # 172
What are the two MAJOR activities in problem management?

  • A. Reactive and technical
  • B. Proactive and reactive
  • C. Technical and service
  • D. Resource and proactive

Answer: B


NEW QUESTION # 173
What is the primary focus of business capacity management?

  • A. Review of all capacity supplier agreements and underpinning contracts with supplier management
  • B. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
  • C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
  • D. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

Answer: C


NEW QUESTION # 174
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